Seatly

Refund Policy

Last updated: May 2026

Digital SaaS products have unique refund considerations. Here's our honest policy.

Couple plans (Essential, Premium, Complete)

These are one-time purchases. Once purchased and the plan is activated, refunds are generally not provided because the digital service is immediately available.

Exceptions — we will consider refunds within 48 hours of purchase if:

  • –You accidentally purchased the wrong plan
  • –The service was completely unavailable at the time of purchase
  • –A technical failure prevented plan activation

To request a refund: email billing@useseatly.com within 48 hours with your account email and reason.

Organizer subscription

  • –Cancel anytime directly from your account settings — no email required
  • –Cancellation stops future charges immediately
  • –No refunds for the current billing period already paid
  • –No partial month refunds

How to contact us

Email: billing@useseatly.com

We respond within 2 business days.

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